How Easyway Uses AI-Powered Chat to Automate Communication for Luxury Hotels

Easyway, a guest relationship management platform for luxury hotels, uses AI to automate communication and streamline operations. The company integrated AI21 Labs' Large Language Models (LLMs) to provide more human-like chat interactions that go beyond basic chatbots. Key applications include high-accuracy intent detection for analyzing guest questions and automatic two-way translation in over 100 languages. By using this technology, Easyway aims to significantly reduce the number of messages hotel staff must answer personally, saving time while maintaining a high level of guest service.