Introducing READY: What It Takes to Deploy an AI Agent

A new benchmark suite called READY (Reliable Enterprise Agent Deployment) is introduced to measure AI agents for enterprise use. Unlike traditional benchmarks that focus only on capability, READY evaluates agents based on a combination of reliability, human oversight, and cost within real-world workflows. The process involves evaluating the agent, optimizing the policy for human-agent collaboration to meet a reliability target, and then validating the result. Initial research shows that traditional accuracy scores do not predict deployment readiness and that an agent's accuracy is uncorrelated with its ability to know when to escalate to a human. The framework produces a specific "deployment profile" for an agent in a given workflow, with initial benchmarks available for healthcare.