Rakuten Group builds with LangChain and LangSmith to deliver premium products for its business clients and employees

Rakuten Group is developing a suite of AI-powered products to enhance operations for its business clients and employees. For external clients, the "Rakuten AI for Business" platform offers tools like an AI Analyst for market intelligence and an AI Agent for customer support, all built using the LangChain framework for rapid development. Internally, the company also empowered its workforce by quickly creating a custom chatbot platform for knowledge management using LangChain's OpenGPTs package. To ensure these applications are reliable and effective, Rakuten uses LangSmith for detailed monitoring, testing, and evaluation, allowing them to scientifically validate their AI approaches at scale.