title: "AI prompting pour Zendesk & ServiceCloud : la dernière innovation de Glean"

Glean Assist for Zendesk and Service Cloud integrates advanced AI-powered contextualization and synthesis features directly into customer support workflows. The tool is designed to help support agents by automatically summarizing complex tickets and providing relevant information from across an enterprise's knowledge base. By leveraging generative AI, it can draft accurate and personalized responses to customer inquiries. This aims to reduce resolution times, improve customer satisfaction, and increase the overall efficiency of support teams.