title: "Support Apps & Actions: Boosting Efficiency with AI Integration"

Customer support and success teams face challenges from growing workloads and digital complexity. AI-powered tools like Glean Apps and Glean Actions can boost efficiency by integrating directly into support workflows. These tools enable agents to quickly find verified information, receive AI-generated answers grounded in company knowledge, and execute tasks like updating tickets without switching applications. This AI integration helps resolve customer issues faster, reduces context switching, and improves the overall customer experience.