title: "Support Apps et Actions : stimuler l’efficacité grâce à l’intégration de l’IA"

AI integration can significantly boost the efficiency of customer support and success teams facing increasing workloads. Tools like Glean Apps and Glean Actions embed generative AI directly into agent workflows, allowing them to find information, summarize tickets, and draft responses without switching contexts. This enables faster ticket resolution, reduces repetitive tasks, and improves the overall customer experience. By automating routine actions and providing instant access to relevant knowledge, support agents can focus on more complex customer issues.